Service Level Update | 20200806

This is an update on PayPal's standpoint in not giving me access to my money reason being to "keep me safe".

This is ongoing for 6 weeks.

PayPal are unwilling &o don't know how to &o other make it possible for me to transfer money from my PayPal account to my approved linked bank accounts on PayPal.

Neither my South African, not US account. And my prior account link with 62 successful transfers is truncated by their staff &o system.

This results in GGSA's service &o stability being compromised. It draws on resources from this end by demand. What PayPal don't get is to cut me off from &o withhold &o borrow my money from me without my permission is indirectly stealing from me.

I take action from this end in switching to an alternative payment gateway, that is, 2Checkout, effective immediately going forward.

What this means for you:

If you have already signed up via credit / debit card payable via PayPal, your billing may continue as per normal. Your subscription is, of course, valid to your most recent successful billing(s).

If you sign up & go for credit / debit card on a new subscription, or cancel your PayPal billing or it's cancelled by PayPal, you can extend on the same payment method only will be billed via 2Checkout.

I see what I can do from this end to provide you with consistent & uninterrupted service going forward.

Mark Berchowitz
https://www.greengazette.co.za
+27 (0)11 083-6240
Green Gazette SA


PayPal Assistant

5:11 PM

Send us a detailed message below. If you know the transaction ID, date, and amount then please include those. An agent will get back to you during business hours, typically within a few hours.
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Mark Berchowitz

5:11 PM

Good day The situation is ongoing for weeks. My money cannot be transferred to my linked bank account ending in X-9761. When I go ahead with a transfer, enter the amount, hit next, the screen shows "we couldn't confirm it's you". Do whatever needs to happen on your end to ensure I have access to my money and let me know when it's done. Mark

Gershon

5:21 PM

Our system reviewed your transaction, and was not allowed because of the higher level of risk associated with this transaction based on funding source, the amount and other factors. I suggest you try to transfer funds to another debit card or bank account. Otherwise, you may have to refund the payment you received and ask the sender to give it to you some other way or try a different bank.

Feel free to reply whenever you're ready and we'll reply as soon as we can.
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Mark Berchowitz

9:48 PM

You are a clown.
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Mark Berchowitz

9:52 PM

Connect me withyour director, or someone that understands what transfer my money from my paypal account to my linked bank account means.

Ervin Julius

9:54 PM

I understand Mark, especially during times like this.
I have reviewed your account and your account is in good standing. This is a normal procedure in PayPal to make your funds safe if ever you want to withdraw your funds.
I assure you that PayPal is not restricting you in any way and is doing this to protect your account
I do suggest you use MPESA or Thunes to transfer money.

Send me a message if you need more help. I'll keep this thread open for you.
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Mark Berchowitz

9:59 PM

You're also a clown. It's from my paypal account to my bank account. I click on Summary, "Transfer Money" below the paypal balance, then I select my linked CFS Bank Account ending in X-9761, then next, then I key in the amount of $100, then I see "we couldn't confirm it's you" Don't act "clever" with me. Connect me withyour director, or someone that understands what transfer my money from my paypal account to my linked bank account means.

Necelle

10:05 PM

I can sense the importance of this matter for you. I am sorry that you have to experience this situation. I can see that for this occasion, our security model has prevented this attempt to complete the transaction since it was found that it would not be 100% safe for you and to protect you from any negative experience in PayPal and online fraud. Meanwhile, you may try using a different payment method . We also recommend to try it a later. One thing is for sure, this is not something that is going to happen all the time when you attempt to withdraw your balance. As soon as the system detects that there are no risk involved in your transactions, the system should allow you to process it. PayPal's security program serves as our anti-fraud which reviews transactions that are meant to protect all customers and sometimes may assess an account in good standing such as yours depending on the risk involve in a particular action.

Feel free to reply whenever you're ready. When you reply, one of our available agents or myself will continue to help you.
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Mark Berchowitz

10:11 PM

If I don't give you permission to borrow my money, you're in indirectly stealing from me. There must be a way for you or someone on your team to release $50, or $100 or whatever of my money to my pre-checked, pre-authorized, and pre-approved account. Don't make me wait any longer for my money. Take action now, and let me know when it's done.

May Ann

10:14 PM

I wish there is something that can be done to make it go through.

Occasionally, we may decline a withdrawal if there may be a higher-than-normal level of risk associated with the transaction.

Our internal security system is an automated system which reviews all of the details of every transfer that is made through PayPal. This is similar to the way your bank or credit card issuer approves or declines transactions.

For fraud prevention reasons, the aspect of this withdrawal that has caused our internal security system to intervene cannot be viewed. Neither can the security settings be overridden or manually changed to allow your withdrawal to go through.

If you have further questions, don't hesitate to get back to us. I will leave this thread open for you.
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Mark Berchowitz

10:22 PM

According to your system "bank of america is disabled", and I can't transfer my money to my account because "you cannot confirm it's me". It appears neither you nor your system actually know what you're saying. Connect me with your director now.

May Ann

10:32 PM

The error message you received when withdrawing the money is a response from the system indicating that the transaction is detected to be of higher than normal level of risk. You may try your withdrawal at a later time instead.

I would not be able to connect this conversation to our director but I can request for a supervisor to call you instead

Feel free to reply whenever you're ready and we'll reply as soon as we can.
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Mark Berchowitz

10:36 PM

I complete 62 successful withdrawals in a row before you delink my other account & cut me off from my money without prior notification. This s a new account. From experience, how many days does the system keep someone like me waiting before I can access my money.

Daniel

10:45 PM

Hello, my name is Daniel and I'll be helping you to resolve your account needs today. I appreciate your patience while waiting for my response. To provide you with the best experience, I'm reviewing your previous messages right now so I can easily resolve this for you. as part of the review all the alternative were given by our representative and im sorry if this process does not work for you . PayPal's security program serves as our anti-fraud which reviews transactions that are meant to protect all customers Feel free to reply whenever you're ready. When you reply, one of our available agents or myself will continue to help you.
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Mark Berchowitz

10:52 PM

You guys are money withholding, time consuming, energy consuming leeches. You have zero integrity. My requirement is clearly outlined. You cannot answer a single question strait forward, You pass me from one staff menber to the next. Answer my question: From experience, how many days does the system keep someone like me waiting before I can access my money?
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Mark Berchowitz

10:55 PM

...to transfer my money to my already linked account

Arianne

10:57 PM

I'm sorry to know that things didn't go smoothly as expected in accessing money.
e're unable to provide a specific time as to when our system will allow the transfer as

I'm sorry to know that things didn't go smoothly as expected in accessing money.

We're unable to provide a specific time as to when our system will allow the transfer as it considers a variety of factors on every attempt to transfer to determine the security of your account.

But you may definitely try withdrawing your money after 72 hours.
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Mark Berchowitz

11:08 PM

Do you see it's taken 6 hours of my time for you to tell me to wait another 3 days to try access my money again. As I correctly stated "You guys are money withholding, time consuming, energy consuming leeches."

Georgha

11:11 PM

I'm sorry if you feel that way.

To provide one of the safest online payment methods, our security program considers a variety of factors at each transaction to keep you safe.

Kindly try it again after 72 hours.

We appreciate your understanding, and hope this message reaches you well. Thanks for contacting PayPal.

Feel free to reply whenever you have further questions and we'll reply as soon as we can.
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Mark Berchowitz

11:25 PM

This has nothing to do with my feeling &o emotion. This is business. Keep it factual with me. Keep it professional with me.
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Mark Berchowitz

11:28 PM

You will not get any emotional satisfaction from me, not out of me on your real, or fabricated incompetence.

Georgha

11:36 PM

As an option, you can use a different funding source to withdraw the funds such as a US bank account.

If it wont still work, you can refund the funds and process the payment outside PayPal for the meantime.


We appreciate your understanding, and hope this message reaches you well. Thanks for contacting PayPal.

Feel free to reply whenever you have further questions and we'll reply as soon as we can.
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Mark Berchowitz

1:32 PM

I receive an email from paypal as "You have a message in the Message Center" and that the thread will expire in 24 hours. My query is unresolved. I go for withdrawing my money from my paypal account to my linked bank account minutes prior. It still says "we couldn’t confirm it’s you". My US bank account is already confirmed and linked. Do not expire this thread.

Lorayne

3:14 PM

Our security program considers a variety of factors at each transaction to keep you safe. After reviewing your account, I can see that, for this occasion, this withdrawal transaction will not go through. This is only impacting this specific transaction and it is possible you won't encounter this problem with future transactions. I suggest you withdraw the money to Local Bank via FNB.

Messages are worked in the order they’re received and we’ll send you a notification to your app, PayPal account, and email you when we reply. Thank you.
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Mark Berchowitz

6:44 PM

When you cut me off from access to my money, both my accounts are delinked. i) My prior US account that is "no longer compatible with your system", and ii) my FNB account. I did a test withdrawal to FNB when I set this up as a backup several momnths ago. It doesn't allow me to withdraw to my FNB account either. Be aware you've cut me off &o blocked me from withdrawing money to my account for 5 weeks now. You and your system are not "keeping me safe". You're "keeping me away from my money". I want to withdraw my money to my new US account I've linked make sure it happens.

Maries

6:52 PM

You can try to withdraw the money to your new US bank account. However, we cannot really guarantee that it will work as we do not have any control over the system. It will depend on the risk assessment by the system if the said transaction will go through.

Please note that our system is very sensitive and can detect any potential unauthorized account access on your PayPal account. If it notices that you are logged in from a different location, the security system will be alerted and will stop you from making a transaction to prevent unauthorized charges because it will think that it is not the account holder who is trying to withdraw. PayPal is not yet designed for cross-border services so if the system detects that you are in a different location or outside the country where your account is registered from, it will really give you a hard time processing any transaction.

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Mark Berchowitz

7:10 PM

Unless via vpn, I typically access the system from where I'm at being in Indonesia at present, or via HQ in the US. My prior attempts are from where I'm at. I will go for a withdrawal from the US browser terminal.
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Mark Berchowitz

7:15 PM

The same thing happens when I go for a wihtdrawal from my paypal account to my US account, from the US in Michigan. The explanation you offer is invalid.

Gershon

7:18 PM

Apologies for the trouble. Your PayPal account works as expected if you are in the country where it was created.

Feel free to reply whenever you're ready and we'll reply as soon as we can.
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Mark Berchowitz

7:22 PM

You're full of excuses & zero results. The only transfers I've made are the 62 to my prior US account delinkled by you &o your system. It's to trace back to the only fact you've given me in this lengthly thread. 3 days for me to wait before I can transfer my money from my paypal account to my bank account. That's where we're at. Sort it out.


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