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National Gazette No. 40847, 19 May 2017, Vol 623, Page 423
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423 of 556
Gazette
National Gazettes
, No
40847
, from 19 May, 2017
Department
Transport
Notice
Page No. 93 of 180,
Notice No. 401,
White Paper on National Civil Aviation Policy 2017 » Department of Transport » Official publication for general Information
Preview / 423 of 556
STAATSKOERANT, 19 MEI 2017 No. 40847 423 PS. 45 Domestic air carrier pricing should remain deregulated with the primary principle being that the market should determine the price, subject to the general controls over economic activity applicable to all industries, including the Competition Act. iv. Conditions of carriage by air (a) Background The development of conditions of carriage by air carriers in general, is a requirement for international air services in terms of the Montreal Convention, 1999. Reference to these conditions of carriage is made on the ticket issued to the passenger. Traditionally, travel and cargo agents fulfilled the task of selling the capacity (seats and cargo space) on the aircraft of the scheduled airlines. Currently, the air transport industry has adopted the wider use of e-commerce in which e-tickets and internet bookings directly affect passengers. (b) Issue In the absence of prescribed conditions of carriage applicable to domestic air services, domestic passengers' consumer rights may be compromised. Though e-commerce has distinct advantages for the air carriers as well as their passengers, such arrangements should not detract from the basic requirements in respect of access to information and conditions of carriage. Air carriers need to ensure through their systems and operational procedures that passengers are fully informed, as required. (c) Policy Statement on the conditions of carriage by air: PS. 46 The prescribed conditions of carriage for passengers and cargo in terms of the Montreal Convention, 1999, should be introduced in the domestic air transport market. v. Provision of flight information to travel agents and passengers (a) Background The provision of adequate or comparative information to customers is essential to enable them to make informed decisions about the best choice of airline or flights to meet their travel plans. White Paper on National Civil Aviation Policy: February 2017
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