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National Gazette No. 40847, 19 May 2017, Vol 623, Page 423

20170519 - National Gazette No 40847 of 19-May-2017, Volume 623, page 423

Page	423 of 556
Gazette	National Gazettes, No 40847, from 19 May, 2017
Department	Transport
Notice	Page No. 93 of 180, Notice No. 401, White Paper on National Civil Aviation Policy 2017 » Department of Transport » Official publication for general Information

STAATSKOERANT, 19 MEI 2017                       No. 40847    423

PS. 45

Domestic air carrier pricing should remain deregulated with the primary
                       principle being that the market should determine the price, subject to the
                       general controls over economic activity applicable to all industries,
                       including the Competition Act.

iv.    Conditions of carriage by air
                  (a) Background

The development of conditions of carriage by air carriers in general, is a requirement
                  for international air services in terms of the Montreal Convention, 1999. Reference to
                  these conditions of carriage is made on the ticket issued to the passenger.
                  Traditionally, travel and cargo agents fulfilled the task of selling the capacity (seats
                  and cargo space) on the aircraft of the scheduled airlines. Currently, the air transport
                  industry has adopted the wider use of e-commerce in which e-tickets and internet
                  bookings directly affect passengers.
                  (b) Issue

In the absence of prescribed conditions of carriage applicable to domestic air services,
                  domestic passengers' consumer rights may be compromised.

Though e-commerce has distinct advantages for the air carriers as well as their
                  passengers, such arrangements should not detract from the basic requirements in
                  respect of access to information and conditions of carriage. Air carriers need to ensure
                  through their systems and operational procedures that passengers are fully informed,
                  as required.

PS. 46
                       The prescribed conditions of carriage for passengers and cargo in terms
                       of the Montreal Convention, 1999, should be introduced in the domestic
                       air transport market.

v.    Provision of flight information to travel agents and passengers
                  (a) Background

The provision of adequate or comparative information to customers is essential to
                  enable them to make informed decisions about the best choice of airline or flights to
                  meet their travel plans.

White Paper on National Civil Aviation Policy: February 2017

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