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National Gazette No. 40847, 19 May 2017, Vol 623, Page 424

20170519 - National Gazette No 40847 of 19-May-2017, Volume 623, page 424

Page	424 of 556
Gazette	National Gazettes, No 40847, from 19 May, 2017
Department	Transport
Notice	Page No. 94 of 180, Notice No. 401, White Paper on National Civil Aviation Policy 2017 » Department of Transport » Official publication for general Information

424    No. 40847               GOVERNMENT GAZETTE, 19 MAY 2017

The National Consumer Protection Act already establishes various rights, including the
                   right to disclosure and information (Chapter 2, Part D) in accessible language in order
                  to provide for informed choices by consumers, and clear sales records including the
                  full price and specifying the cost of applicable taxes.        Provisions also include
                  disclosure by intermediaries. It also deals with fair and responsible marketing.

(b) Issue
                   It is vital for passengers to have adequate or comparative information at the time of
                   booking so that they can make informed choices. Sources of information are currently
                  fragmented and in cases, difficult to find. This is becoming increasingly important with
                  the increased complexity due to practices around code-sharing, franchising, taxes and
                  service related charges and the rise of low cost carrier practices of itemised costs
                  such as check-in luggage, airport check-in, seat reservations, etc.

PS. 47

In accordance with the requirements of the Consumer Protection Act,
                       information, not of a confidential nature to an airline, which passengers
                       and travel agents may request to enable them to make informed decisions
                       about their travel choices on a specific airline, including but not limited to
                       conditions     of   carriage,   code-sharing     operations     and    denied -
                       boarding /flight cancellation compensation, must be made available to
                       agents and to passengers on request.

vi.    Air carrier emergency management plans

(a) Background

The management plans and the associated operational manuals which air carriers
                  develop also invariably deal with emergency procedures and the management of
                  emergencies.    In the overall context of disaster management, these plans or
                  procedures have a major role to play in complementing, inter alla, the Airport
                   Emergency Management Plans addressed in Section 6.8 of this White Paper.
                  (b) Issue

Air carrier emergencies may occur at, or in close proximity to, the airport or in some
                   remote and inaccessible area. In their emergency management plans, air carriers
                   need to provide for both situations by ensuring that their plans could be co-ordinated
                  and integrated with airport emergency management plans and /or the similar plans of
                  organs of State.

White Paper on National Civil Aviation Policy: February 2017

< page 423	View full Gazette No. 40847	page 425 >

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