"The boss must first distinguish between action information and status information. He must discipline himself not to act on problems his managers can solve, and never to act on problems when he is explicitly reviewing status. I once knew a boss who invariably picked up the phone to give orders before the end of the first paragraph in a status report. That response is guaranteed to squelch full disclosure."
- Frederick P. Brooks
National and provincial Gazettes reproduced under Government Printer's
Copyright Authority No. 11325, dated 17 March 2006